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Delivery and Shipping

DELIVERY AND SHIPPING

1. Shipping Times

2. Order Status

3. Couriers

4. Express delivery methods

5. Where to deliver

6. Mark

7. Lost package. Delivery with reservation

8. Multiple shipments

9. Receiving emails

10. Where delivery is not possible and remote area supplement

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1. Shipping Times

Shipping usually takes a maximum of 1-4 working days from the date of shipment of the package. In exceptional cases the waiting time may be longer.

2. Order Status

As soon as our goods leave the store you will receive an email with the SHIPMENT CONFIRMATION in which you will find the tracking link that can be used to check the status of your order online.

3. Courier

The partner couriers that CappellettoShop relies on for shipments in Italy are GLS and SDA, while for shipments abroad we use UPS and DHL.

4. Express delivery methods

For almost all locations in Italy, CappellettoShop offers an express delivery service. The package will be delivered via GLS or DHL courier within 1-2 days from shipment (depending on your postcode). The exact delivery date and cost will be shown to you during the order confirmation phase where you can select the "express delivery" option.

  • Express delivery takes place from Monday to Friday, excluding public holidays.
  • If the desired item is available and the order is placed before 1pm, delivery will take place within 1/2 working days after the order (only with immediate payment).
  • For express delivery the following payment methods can be used: credit card, Scalapay and PayPal. In case you have chosen to pay by bank transfer, the shipment will take place only upon receipt of the credit on our current account.
  • You can view the status of your express delivery at any time from the tracking code received by email.
  • Shipping cost Italy: €8 for orders under €150; free for orders over €150.
  • CappellettoShop reserves the right to ask the customer to pay extra shipping costs if the package exceeds the standard dimensions of 65 x 35 x 14 cm (for the purchase of more than one item).

5. Where do we ship to?

We ship throughout Italy and the world (not Russia, New Zealand, Canada, Türkiye).
6. Cash on Delivery

We remind you that for shipments with Cash on Delivery (COD), it is required to select COD shipping, the price of which is €10. Cash on delivery is only available for orders with shipping to Italy.

We ask our kind customers to confirm and accept the cost of COD shipping by replying to the email that is sent.

7. Lost package/Delivery with reservation

If you do not receive your goods within one week of the shipping confirmation email, please notify our customer service via our email address or by calling the customer service number.

Upon receipt of the package, the customer must immediately verify the integrity of the package and if it is damaged or open, the customer must immediately report the fact to the courier, signing with reservation. Società Cappelletto is not responsible for any thefts that have not been immediately reported to the courier (i.e. at the time of delivery) and that are not documented with photographs that show the non-integrity of the package received and the missing goods.

In the event that the package delivered by the courier presents anomalies or apparent damage, acceptance with reservation must clearly indicate the reason why the same is raised to the courier (for example: damaged packages; tampered packages; packages closed with personalized tape other than the company one, etc.). The indication of the reason for the reservation is in fact a relevant condition for being able to take appropriate action against the courier. We remind you in this regard that a generic acceptance with reservation, without specifying the reason, is devoid of any value for the purposes of any possible action that one might intend to take against the courier.

8. Multiple shipments

To speed up deliveries in Italy, for orders consisting of two or more items, multiple shipments may be expected. On the contrary, if you have placed more than one order within a few hours, your orders may be enclosed in a single package.
You will receive a confirmation email with the relevant tracking link for each of them.
9. Receiving emails
  • If your purchase is successful you will receive an ORDER CONFIRMATION email. If you do not receive it, check your SPAM box!
  • When your package is shipped from our warehouse you will receive a SHIPMENT CONFIRMATION email from which you can track your order.

10. Where delivery is not possible and remote area supplement

Due to the poor functioning of the import of returns from Canada and New Zealand we are forced to no longer be able to accept purchases from this country. We are also not allowed to ship to Russia and Belarus.

Remote areas: additional shipping costs may be required if extra costs are applied by the courier when sending the goods to remote areas, even for the Exchange service.